Chappell Roan’s team had tickets sold by touts “cancelled” and offered fans another chance to attend her concerts.
The ‘Casual’ hitmaker released a “limited” batch of tickets for her concerts this week via Ticketmaster – which is under fire for its “dynamic pricing” after Oasis fans were left furious when tickets to their reunion tour increased dramatically after they waited in lengthy online queues – as she makes a stand against scalpers.
She captioned a video message on X: “We scrubbed and canceled scalper tickets for my show this week and are releasing a limited number of tickets to you. Go to https://chappellroan.request.ticketmaster.com to request tickets now!!!”
The tickets are the ones which were bought up by touts and bots.
In the clip, she said: “Scalpers and bots just bought up all the tickets so we went through and cancelled all the scalper tickets that we could.
“I want to make sure that tickets go to people who actually want to come and are fans.
“This is the best solution that makes sense to me and my team. I know it’s confusing and it’s so annoying, but I’m genuinely so p***** about the scalper situation and think that people actually deserve to get to my show. This is a larger issue, and we’re dealing with it. I can’t wait to see people who actually deserve to be here, it means everything to me.”
The Oasis ticket fiasco at the weekend saw the ‘Wonderwall’ hitmakers criticised when Ticketmaster implemented dynamic pricing, meaning some fans paid as much as £350 for tickets originally priced at less than half that amount.
Oasis stressed that they were not responsible for the decision when they announced two further Wembley Stadium shows on September 28 and 29.
A statement read: “As for the well reported complaints many buyers had over the operation of Ticketmaster’s dynamic ticketing: it needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management, and at no time had any awareness that dynamic pricing was going to be used.
“While prior meetings between promoters, Ticketmaster and the band’s management resulted in a positive ticket sale strategy, which would be a fair experience for fans, including dynamic ticketing to help keep general ticket prices down as well as reduce touting, the execution of the plan failed to meet expectations.
“All parties involved did their utmost to deliver the best possible fan experience, but due to the unprecedented demand this became impossible to achieve.”
Ticketmaster’s ability to raise prices is to be probed as part of an “urgent review” by the European Commission.